As the cleaning process itself changes, (OS1) brings improvements and efficiency to the job of supervising that process. As one university professional said, “We know what is reasonable to expect from our crews and what can be done when there are absentees.”
(OS1) uses the Functional Management concept. Many cleaning organizations typically rely on “hub of the wheel” management. All decisions lead to one individual who has ultimate power. Bottlenecks inevitably occur and the organization is helpless to move forward until the leader has had time to make a decision.
Functional management separates managing processes into two categories: those necessary for planning work and those needed to perform work. Planning managers include supervisors for sequence of work, instruction cards, time and expenses and a disciplinarian.
Performance of work supervisors include a trainer and job coach, speed of work and preventative maintenance supervisors, and a compliance inspector.
With Functional Management there is no hub of the wheel bottleneck. Leadership is team based and interdependent. Another advantage of Functional Management is its agility. The system provides flexibility to meet changing needs. This type of management style makes it easy to spot and remedy poor performance.