Measuring cleaning quality is a daily function of (OS1). The system focuses on three areas: solution changes, following instructions, and requests and complaints. No other cleaning system measures those variables.
Cleaning operations typically rely on white glove inspections to verify that tasks have been completed. The problem with this type of approach is that it is inherently unfair. The cleaning environment itself may differ from one employee to another. Environmental conditions in or near the building may also impact the accuracy of this kind of inspection.
(OS1) measures cleaning processes. Tracking solution changes and vacuum filters allows managers to see who is doing what, where and when. It is the most effective way to track every area, every shift, every day.
There is no sliding scale. Either the work has been performed properly or it has not. Tracking solution changes alerts cleaning mangers to employees who may not be changing solutions often enough, requiring additional training. The same is true for vacuuming. These are automatic indicators of who is following instructions.
Cleaning managers can identify holes in the process, as well as budget, correct, create projections, and, if necessary, defend management.
To facilitate training, (OS1) uses a Team Checklist. The list features approximately 20 simple pictograms to evaluate more than one hundred cleaning functions. Supervisors circle areas of the pictogram that need improvement. The Team Checklist is especially helpful in communicating with workers who may not read or speak English.
A complaint log provides a written description of any problems, as well as a means of identifying when the problem was reported, if the information was given to the appropriate manager, and when the complaint was acted on.
Because the ability to measure and improve cleaning process is central to the (OS1) philosophy, (OS1) is the leader in benchmarking cleaning products. To date, hundreds of tools have been tested, including high-flow extraction, ergonomic mops, buckets and restroom cleaning kits, backpack vacuums, pre-measured chemicals, micro-fiber cloths and mop heads, brushes, mixing hoses, safety acids and control cabinets.
The commitment to measurable quality extends to benchmarking cleaning processes as well. The Rule of One, 2-minute check-in time, cross-training, point of use mixing, specialist work assignments, job cards, building profiles, logistics, and solution tracking have all fallen under the (OS1) microscope in the quest for the one best way to clean.